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Email: amy@djlingerie.com
Skype: amylingerie
Telephone:86-791-88280473
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Home > F.A.Q

 

About order

1.What is the minimum order q'ty?
Most of the products have not minimum order , but the Amount USD200 is requested ,not include delivery cost ,tax and VAT. For order amount under USD200 or each style below 10 pieces,we will increase the price according to your finalized order q'ty. (Welcome trial order)

2 .About the order process
Secure and simply ,you can place the order from our website on line:
1>.At first, Please add all the products you want into the shopping cart and then follow the instructions to complete the order form and submit, getting your order number. ( Please record this order number for further inquiries)

2>.After you place the order, we will check soon and then send the invoice include the shipping cost to you within 24 hours.( If There are not any email from us within 24 hours since you get the order number,please be sure to check your spam folder, or it maybe our holiday vacations, please wait or get in touch with us anytime, thank you.)

3>. After you receive the invoice ,please pay soon and tell us the information .So that we could check your pay, and send the parcel to you in time, and then we will tell you the tracking number, so you could check online.

About  payment

1.About the price
You'll find the price of the product on the product's own page, this is the ex-factory price, not include the local taxes and import duties,Buyer or percipient is responsible for all such taxes and duties.

2.Discount  policy ?
We offer 5% discount if the total is above USD$1000 .

We offer 10% discount if the total is above USD$2500 .

We offer 15% discount if the total is above USD$5000.

3.How to pay the order?

we can accept:
1>. PayPal: amy@djlingerie.com (buyer pay paypal handle fee)
2>. Western union or Moneygram
3>. Bank transfer(T/T, buyer pay bank handle fee)

if you need other way to pay, pls contact us.
 
About shipping

In order to offer the best service to you, we use the door to door worldwide express, they are EMS/DHL/FEDEX/UPS/ARAMEX/CHINA POST. We also can ship by air line or by sea as your request when you order big quantity.

1. How long will it take to ship the products ?
It takes 5-7 business days by EMS/DHL/UPS/FEDEX/ARAME/CHINA POST, depending on your location.

2. How to calculate the postage charge?
Postage is calculated in accordance with the weight ,So buy more and save more! For example: the EMS express charge is almost the same price for 1 or 5 items with the package and the initial 0.5KG is almost triple expensive than per added 0.5KG, the heavier the parcel, the cheaper the shipping cost per KG,especially when items over 21KG.

3. Could we have any discount of postage ?
Yes ,of course. Items over 21KG has discount from the shipping company.

4. Could you tell me the shipping cost before order?
The shipping costs depend on the weight, delivery way, and destination country. It is difficult for us to declare an exact shipping fee before you place an order, for the different weight of different style, We will help to find the most suitable way for you. After you receive the invoice, If you are not satisfied with our shipping fee, you can cancel your order.

5. About the delivery time.
After you place an order, we will check your order first and then send the invoice to you within 24 hours. And as our old wholesalers,(order from us before.) we will check your order Priority, and get the items we have stock ready for you first, and then send the invoice to you include the Accurate postage. So that after you pay, and we will send it to you right away. And as the new wholesalers, generally we could send your parcel to you within 3 -5 working days.

6. About the tracking number
After your package is sent, we will provide you a tracking number, so you check where is your package.

7. Other delivery question
The amount in the invoice is not include the local taxes and import duties. The local taxes and import duties maybe occur in some countries, Buyer or percipient is responsible for all such taxes and duties.But we will make low vale invoice for you, so that you will not pay or pay little tax. We can not guarantee which country and when need import requirements. If doubt, pls inquiry your local Customs, we will help to provide all the document to clean Customs.

  
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